Returns & Exchanges

If for any reason you are not completely satisfied with your online purchase and wish to return it for a full refund or exchange it for the same item, send us an email at
delivery@margaritakovnat.com

and send your item to:

Margarita Kovnat Studio
36, Pentonville Road,
London, N1 9HF

Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it.
It must also be in the original packaging and with invoice as proof of purchase within 14 days of receipt.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a 3-4 working days.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
If you receive a refund, the cost of return shipping will be deducted from your refund.
The cost of returning the goods and the safe return of goods is your responsibility until the order is received at our returns depot; therefore we suggest you arranged a tracked or recorded delivery service.
For high-value items we recommend you insure the costs of goods before you send them.

Sale items

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.